Frequently Asked Questions

Does the transfer service price include the park entrance fee?

No, the cost of the transfer does not include the national park entrance fee. We recommend that you purchase your entrance in advance to avoid any inconveniences.

Are entrance fees to private reserves included?

No, the prices of our transfers do not cover the entrance fees to private reserves. Please ensure that you check whether your destination requires any additional entrance fees.

Is it necessary to book excursions in advance?

Yes, some excursions must be reserved in advance to guarantee your spot. We advise you to consult the available options and make your reservations as soon as possible.

Should I bring my own food and drinks?

Yes, we do not include meals or drinks in our transfers. We suggest that you bring your own food and water to enjoy during your excursion.

Is it recommended to bring a walking stick?

Yes, it is advisable to bring a walking stick, especially on some of the more challenging hikes. This can help you maintain balance and reduce fatigue.

What is the weather like in Patagonia and what should I keep in mind?

Prepare for the ever-changing weather in Patagonia. You may experience intense sun, occasional rain, strong winds, and even surprises such as snowfall, all in one day. Wind is a constant factor, especially from October to March, and nights can cool down to 5 °C.
It is essential to wear warm and waterproof clothing and to be prepared for sudden temperature changes. In January and February, average temperatures range from 7 °C to 19 °C. During October, November, March, and April, nighttime temperatures may drop to -5 °C, although this is rare.

What type of clothing should I bring?
We recommend that you bring:
  • Good footwear: suitable hiking boots.
  • Appropriate clothing: base layers and warm clothing, including thermal wear (t-shirt and leggings) and extra changes of clothes.
  • Waterproofs: a parka and waterproof pants.
  • Accessories: a hat, sunscreen, and sunglasses for sun protection.
  • Personal water bottle: to stay hydrated during hikes.
  • Headlamp: very useful for excursions that extend into the evening.
  • Bagpack: to carry your essential belongings.
  • Mountain boots and socks: please remember to bring extra socks for a change if necessary.
What hiking tips should I keep in mind while exploring the surroundings?
  • Consider the daylight when planning the total duration of your excursion.
  • Stay on designated trails; avoid taking shortcuts.
  • Follow the trail signs in the National Park.
  • Keep the trails and surroundings clean.
  • Do not disturb the wildlife.
  • Avoid lighting fires.
  • Dispose of trash responsibly.
  • Do not take natural souvenirs with you.
  • Pick up any litter you find.
  • Inform the reception of your accommodation about your hiking plans, so they can be attentive to your return.
What should I do if I want to cancel or modify my reservation?
Cancellation Policies:
  • Please note that the WhatsApp customer service hours are from 7:15 AM to 9:50 PM.
  • If you cancel 24 hours or less before the service, you will be charged 100% of the price (this also applies if you make the reservation within the 24 hours prior to the service).
  • If you cancel more than 24 hours in advance, you will receive a 100% refund.
  • If you wish to make changes without any charge, you must request them at least 24 hours in advance.
  • Confirmed and paid reservations with less than 24 hours' notice cannot be changed or refunded.
  • If we cancel your reservation, you will receive a full refund.